Terms & Conditions

1. About us

This website is operated by South Wales Private Investigations ("we", "us", "our"). We provide professional private investigation services across South Wales. We are registered with the Information Commissioner's Office (ICO) as a data controller.

2. Using this website

By accessing and using this website you accept these terms in full. If you disagree with any part of these terms, please do not use the website. We may update these terms from time to time and the version published here is the version that applies to your use of the site.

3. Our services

We only accept instructions where there is a lawful basis and a legitimate purpose for the work requested. We will discuss and agree the scope, approach and fees with you before any investigation begins, normally in a separate written engagement. Information on this website about our services is provided for general guidance and does not form a binding quotation.

4. Fees and quotations

Any prices shown on this website are guide prices only and may vary depending on the specific requirements of your case. We will provide a tailored quotation before starting work. Fees, payment terms and any expenses are set out in your individual engagement.

5. Lawful and ethical conduct

We conduct all work in accordance with applicable UK law, including the Data Protection Act 2018 and UK GDPR. We will not undertake any activity that is unlawful, and we reserve the right to decline or discontinue any instruction that would require us to act unlawfully or unethically.

6. Evidence and outcomes

Where we gather evidence, we aim to prepare it to a standard suitable for potential use in legal proceedings. However, we cannot guarantee any particular outcome, the admissibility of evidence in a specific case, or the results of any investigation, as these depend on factors outside our control.

7. Confidentiality

We treat all client information as strictly confidential and handle personal data in line with our Privacy Policy. We expect clients to keep any reports and materials we provide confidential and to use them only for the lawful purpose for which they were commissioned.

8. Limitation of liability

Nothing in these terms excludes or limits our liability where it would be unlawful to do so. Subject to that, we are not liable for any indirect or consequential loss, and our total liability in connection with any instruction is limited to the fees paid for that instruction. This does not affect your statutory rights as a consumer.

9. Intellectual property

The content of this website, including text, graphics and logos, is owned by or licensed to us and is protected by intellectual property laws. You may view and print content for your own personal, non-commercial use only.

10. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact us

If you have any questions about these terms, please contact us on 07307 349 772 or by email at info@southwalesprivateinvestigations.co.uk.